07:50 PM. I Have an issue with my event, when I sharing content or applications . If you have any browser extensions enabled, try disabling them and then restarting your browser. 08-04-2020 The meeting is private If your meeting is not yet public, the Share button will be greyed out. If the problem persists, please reach out to. Please go to your computer then open your chrome or edge browser as recommended browsers to access MS Teams online. Sharing your screen in Webex meetings is a great feature that makes it easier for your team to collaborate during a meeting.However, sometimes the share button may be inactive because of a glitch with the program or an outdated version.Updating the application to the latest version could be the answer to your problems. Disable browser extensions 3. App conflict If you have another similar app that is running at the same time and using your webcam, Webex may not be able to share the screen. 2023 Cisco and/or its affiliates. These problems with Webex can make the share screen difficult to use and make you think that it is not working. If you want to see your notes in Presenter View, you will need two screens so you can share the Slide Show screen in the meeting while seeing Presenter View on the other screen. Unfortunately this also appears to be a legacy module because if you select a modern PowerPoint file it gives you a warning that animation and other dynamic content will not work if you use this share file option. Click on Add to add the Webex app executable to the list. Several users reported that they were unable to share their screens using online meetings and web conferencing apps (such as GoToMeeting, Zoom, Cisco Webex, Microsoft Teams, Goole Hangouts or Skype). Business-class phones for the desk, the frontline, and This is your home to ask questions, share knowledge, and attend live webinars. The host has disabled sharing If the meeting does not allow sharing of content, you cannot share until the host allows you to. Based on the Microsoft Documentation Shared Folders and Shared Mailboxes, Microsoft is currentlyin preview to support web based add-ins for on-prem exchange. Updating the application to the latest version could be the answer to your problems. work. Download the app HERE. You can even share 3D models virtually in your meetings from iOS devices! It works but is a hassle. workspace. Dave is one of fewer than ten people in North America recognized by Microsoft with the Most Valuable Professional Award for his contributions to the Excel, PowerPoint, and Teams communities. Webex sharing Grey screen on attendee view. If you are a host and the screen sharing setting is grayed out in the web portal Settings page, it has been locked at either the group or account level. Make sure that you have enabled the sharing feature. Open the Webex app and check that the problem has been resolved. If you are sharing an audio or video file, skip to . Did you find this article using a Google search? How do I fix the greyed out share screen on Webex? Copyright Windows Report 2023. Reported the problem already twice, but no answer from Cisco Trying to search for any help, but not successful. Outdated OS If your Windows is not up-to-date, it may not meet the current system requirements of the latest Webex version. Under Microphone, Make sure your device is unmuted; and. Dave Paradi has over twenty-two years of experience delivering customized training workshops to help business professionals improve their presentations. If you dont need to see any notes, share the full screen Slide Show. You may occasionally come across a grayed-out screen sharing option. Security permissions If you have not enabled sharing permissions on your PC, the share screen will not be active. The only time they are active is when i set my computer to extend the display screen when I'm using a projector. I suggest you to try the steps provided below and check if it helps. Not associated with Microsoft. During a meeting. Because Webex uses the screen sharing approach, you may want to consider whether you want to use your desktop as a canvas as explained in this article and video. A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Check your internet connection and ensure you have a working and active connection. (The Webex documentation on sharing content in a meeting is here if you want to learn more about the options.). If youre using an older version of your browser, note that some older browsers may not work well with Webex and require the latest version to function optimally. get work done. Alternatively, you can switch to another browser or the app version to avoid browser limitations that may occur from time to time. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Check your Systems Preferences > Security & Privacy > Privacy settings. start at just one low price. After that, you will need to click on the lock to save the changes. Trying to figure out why sometimes during a webex session, the Share Content is greyed out not allowing me to share my screen or any windows to other participants.Any ideas? @jana.pilarovaYou did check if this feature was disabled by the host (or by the Webex-Admin) by mistake in the meeting-options?You are using the "real" Webex-Client - not the Web-Interface or just a ChromeBook?The Webex-Client used is up to date?In rare cases forum-members reported that disabling HW-acceleration (Webex-Settings) helped to remove graphics issues.. The downside is that Webex puts the meeting controls at the top of the Slide Show screen because it is being shared. 1. The application sharing is not window based. What do you do if you don't have a second display? This can allow you to use a PDF of your notes on the screen beside the PowerPoint window (article on using this method in Zoom). As the cursor moves, the attendees see it moving. I have experienced this problem several times - when it happened to me this week, I uninstalled Webex from the program and features menu, then ran the Webex uninstaller file and restarted my laptop to fix it. If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. 05-31-2020 "Share" button at the bottom of your Webex screen (previously greyed out) will now be active. By default, Windows 7 uses the name of the folder as the share name, but you can change the name by typing a new name in the Share name . You can try updating your software to see if it fixes the problem. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Log out and log back into your Webex account. Still having issues? You may also come across an error where the Webex microphone is not working, so feel free to check out our guide on the same. This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Select Share in the control bar on your screen. First, select the check box beside the Share this folder option. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. 10:21 AM The documentation set for this product strives to use bias-free language. Please review Microsoft's guidelines within the article to update Exchange and/or the Outlook client to be on a supported version to use add-ins in shared calendars. Why is the share button greyed out in Webex? Broken Screen When Attendee is Sharing Desktop, Locate the caret on the right side of the Task Bar. In the sharing dialog, select the option in the top left corner to Optimize for motion and video. The choice is yours. Not you? Disclaimer: A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Check your internet connection and ensure you have a working and active connection. If you are unable to upgrade at this time, the provided workarounds can be used to SOBO a shared calendar: Note: If you schedule meetings for other hosts this way, the meeting invite appears to be from you instead of the host you scheduled the meeting for. His articles and videos on virtual presenting have been viewed over 3.5 million times and liked over 14,000 times on YouTube. - edited Outdated OS If your Windows is not up-to-date, it may not meet the current system requirements of the latest Webex version. Click Start Scan to find Windows issues that could be causing PC problems. How do I fix the greyed out share screen on Webex? Thanks for response, yes I'm using Event centre and this exactly is video window webex app . But when it comes to sharing your screen, you may encounter a problem: the Share Screen button is greyed out. To avoid the screen sharing option graying out, start a voice or video call with the person first before sharing your screen. The attendees see your entire screen but the only visible part is the application you are sharing. When sharing an application, you need to stop sharing that application if you dont want the attendees to still see it. The Advanced Sharing window appears. Call, meet, co-create and Click on this caret to open the menu. If not, try uninstalling and reinstalling Webex Meetings app again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can share your screen and talk to multiple people at once. This seems to be an issue with certain browsers where extensions arent playing nicely with Webex. Cisco Webex Device. What's new, tips and tricks, and much more. the grey box on attendee view when every top-up of webex app appears like taskbar(sharing mode ) , polling. Share individual files or documents, such as a specific Word doc or PowerPoint. This uncertainty rules out this option in my mind. For recordings that were created using the WebEx WRF Player or the WebEx Recorder, Player, and Recording Editor, you can use the WebEx Recording Editor to add, delete, or rearrange recorded data. All-in-one room devices for video meetings, digital whiteboarding, and content share. For instance, if you start a Webex meeting right now, then share a browser window, resize it so it's really small, then check the drop down view that allows you to see what others are seeing, do you still only see the browser window or do you now see that grey background too? I suggest you use this mode all the time as it will make any movement in your PowerPoint presentation appear smoother to the attendees. His focus is on helping corporate professionals visually communicate the messages in their data so they don't overwhelm and confuse executives. Please go to MS Teams online https://teams.microsoft.com 3. Webex allows more than one application to be shared at a time because it is just making more of the shared screen visible to the attendees. For example, heres how to. Start For Free Do I have control over what I screen share? This means that what gets shared may not be the same as what you have designed. After installation, simply click the Start Scan button and then press on Repair All. From the Properties window, Click the Advanced Sharing button. You can minimize this view and drag it elsewhere, but it does not completely go away. Screen Sharing Option is grayed out. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. In other instances, you may find that Webex is still using your mic even after the meeting, so visit our guide for some helpful tips to stop this anomaly. He has written ten books and over 600 articles on the topic of effective presentations and his ideas have appeared in publications around the world. Solutions for 1. Check the box share this folder and click on permissions. Even the option of using Google Slides Presenter View in a browser (video here) does not work because Webex shares all browser windows when you share the browser app, including the one with your notes and slide previews. Share multimedia viewers and players so you can show video or animation in a Webex Meeting at 30 frames per second. How to Fix It. Some users with an NVIDIA graphics card may experience screen tearing within their Webex window. The PreferP2PDesktopShare parameter controls whether Jabber prefers video sharing or IM-only screen shares. If not, try uninstalling and reinstalling Webex Meetings app again. Outdated app If youre not running the most recent version of Webex, you may be missing out on important updates needed for the program to function properly. Restoro has been downloaded by 0 readers this month. You can share your screen and talk to multiple people at once. If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. This occurs for every meeting. These instructions are for the Webex app on a computer. WebEx Mac version share controls greyed out - Cisco Community I just got my new MacBook Pro and installed WebEx. The button is in grey and inactive. All rights reserved. way of collaborating thats centered around the His articles and videos on virtual presenting have been viewed over 3.5 million times and liked over 14,000 times on YouTube. I was in a meeting with someone this morning and her WebEx windows were blocking the screen. 10:25 AM. Get more answers to your virtual presentation questions here and get updates of new articles and videos here. Please make sure to add the host to the invite so that they can have it on their calendar as well. Next, you need to type in a share name. 1. If another application is partially covering up part of the application you are sharing, that portion is greyed out for the attendees [Late 2020 update: With the new version of Webex, a non-shared window on top of a shared window does not cause that part of the shared window to be greyed out. Panels for booking rooms, advanced microphones, and If you are having troubles fixing an error, your system may be partially broken. -Manali Dongre, ProductManager. This shows in their sharing approach. Learn more about how Cisco is using Inclusive Language. Webex also offers an option to share a file that is not open already. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I fix the greyed out share screen on Webex? I am using regular Webex Meetings. Check the box next to Cisco WebEx for all of the following: Camera Microphone Input Monitoring Full Disk Access Screen Recording While you are at it (if you have it) enable for Microsoft PowerPoint too. All other sharing methods will have limited functionality. If you use Presenter View Preview and share the PowerPoint application, the attendees see all of Presenter View, including your notes and the next build/slide. Do let us know if you have been able to resolve this issue in the comment section below. Some hosts may not allow others to share without giving them the presenter role. Windows not restarting issues can be caused by broken system files, but you can take immediate action if facing this problem. Then try to log in. Log out and log back into your Webex account. When sharing content, you can choose to share your screen, or just share a specific application (Word, Excel, PowerPoint, etc. Because the share option might be greyed out due to administrative privileges. 4. Try restarting your computer. Sometimes Webex permissions can be limited by corporate policies or security software installed on your computer. In 2020 it has not happened at all. - edited more. Hi - you have to be in the Webex meeting to see the option to add it to your security settings. And, the display settings options are greyed out. Classic screen sharing can be useful if your computer does not support advanced screen sharing or if you're having issues with screen sharing. The reason this happens is due to a limitation with Microsoft Exchange and Windows Outlook clients where web-based add-ins like Webex Scheduler are not supported in shared calendar scenarios. Click the lock to make changes - and enter your password. You can share your content or screen from your: Select to share your screen or application from the list of open applications. Select share with. Are you experiencing the same screen sharing issue when you are using MS Teams online from your computer? They were grayed out for us all, then I went into the admin center and created a policy to allow video and screen sharing, and it fixed the issue for my coworker, but not the rest of us. Click 'Share' on the screen or application you wish to share. This is your home to ask questions, share knowledge, and attend live webinars. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! When I light up a WebEx session, I can only share the meeting window and not other applications. Time-saving software and hardware expertise that helps 200M users yearly. After all WebEx permissions are enabled you will need to close and relaunch Cisco WebEx. If you have any browser extensions enabled, try disabling them and then restarting your browser. Webex is a powerful video conferencing tool for collaboration. You can also share whiteboard sessions into a Webex meeting from a Webex Board. It's covering up my content. Hello! This seems to be an issue with certain browsers where extensions arent playing nicely with Webex. App conflict If you have another similar app that is running at the same time and using your webcam, Webex may not be able to share the screen. Webex also always shows your cursor on the screen, even if it is not within the window of the application you are sharing. Share your entire screen, including everything you have open and in view. When clicking the Share button, other participants only see a blank grey screen. Check for software updates 2. Still having issues? Because Webex uses a screen-based approach to sharing, the best experience for attendees is when you share your screen, not an application. This usually happens when you try to share a screen with someone linked to you. IM-only screen share is a one-to-one client-to-client screen share over Remote Desktop Protocol (RDP). Yes this is because you are sharing a particular application and Webex is securing information that is not being shared by graying it out to the attendees. The "share" button is not active, on all sides (all participants) sitting in different places (offices) and cities experience the same problem. Hopefully, one of these solutions has been able to fix the greyed out share screen on Webex. Scan this QR code to download the app now. SPONSORED The results are torn incoming camera feeds and a torn self-view preview when your camera is set to mirror its image (see example below). If you want to see your notes and not use Presenter View, your best option is to use two screens and run Slide Show full screen on one screen and look at your notes on the other screen in PDF or Word. We did use the clear view mode command but then she has no way to navigate. After that, you will need to make sure that there is a checkmark next to "Cisco WebEx Meetings" under the "Microphone", "Camera", and "Accessibility" permission settings. Additional features, storage, and support The meeting is private If your meeting is not yet public, the Share button will be greyed out. The view of attendee sees grey on screen in a few points such as the image below. I personally keep all my Webex events info on one display and the content I am sharing on another. It is not mandatory, but the quality improves for the attendees. Check for OS updates Webex is a powerful video conferencing tool for collaboration. If the share screen becomes active after you have disabled the extensions, you can try enabling them one by one until you find the culprit. Cisco Webex Meetings. a. You can display the slides full screen in Slide Show so the attendees see a full screen slide and scroll through the notes on the tablet when speaking. In the Add menu, sort by Recently Used.Chose "Cisco Webex Service" and then click Add Selected Program.The pop-up will close and you will now be shown the application features . Unlike Teams or Zoom that offer ways to use PowerPoints Presenter View Preview mode to share your slides with the attendees while you see your notes, this is not possible in Webex. Hopefully, one of these solutions has been able to fix the greyed out share screen on Webex. Check for OS updates These problems with Webex can make the share screen difficult to use and make you think that it is not working. If you're experiencing problems with screen sharing, or if your computer doesn't support advanced screen sharing, switch to classic screen sharing during the meeting or event. This document describes why Webex Scheduler Add-in is grayed out when you create a Webex Meeting in Outlook for Windows. The attendees will see a blank area of the screen where the PDF is displayed and see your cursor move as you scroll through your notes but Webex doesnt offer any better option. However, sometimes the share button may be inactive because of a glitch with the program or an outdated version. This happened several times in 2021, mainly from February to the last one on June 1, 2021. If you get a warning message about the resolution being reduced, I have found that you can safely dismiss it as the quality appears the same in my experience. If you are using multiple displays you can get around this issue by sharing a display or program that does not have hidden content on it. Webex, like Zoom, has an option to set if you want to share video during the meeting. Security permissions If you have not enabled sharing permissions on your PC, the share screen will not be active. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. Once the person sharing their screen grants your request you will see the Remote Control window open. iPhone or iPad devices. Open a document and edit or mark-up the file together. from the menu options. You have the traditional option to share your entire screen which works the way you expect it to. Introducing Select a contact in the hub window and click on the Settings menu. Browser settings If youre using Webex on a browser, it is possible that your browser does not support sharing screens natively or some extensions are blocking the feature. You have complete control over what and when you share. This will ensure that you have the latest version and get rid of the previous one, especially if it was corrupted. Disable browser extensions 3. Outdated app If youre not running the most recent version of Webex, you may be missing out on important updates needed for the program to function properly. 1. During the meeting, go to Meetings > Options, choose Content Sharing, and then select Revert to classic screen sharing. But when it comes to sharing your screen, you may encounter a problem: the Share Screen button is greyed out. Reason. Screenshare wirelessly to a Webex Device via Proximity. She was on a laptop so couldn't move them. All the controls to share other content are greyed out Community Buy or Renew EN US Chinese EN US French Japanese Korean Portuguese Spanish You need to make sure that your meeting is public before you can share it. The all-in-one app to call, meet, message, and Check your internet connection and ensure you have a working and active connection. My issue is this-in chat, the screen share option and video meeting options are grayed out for 3/4 of us. The host has disabled sharing If the meeting does not allow sharing of content, you cannot share until the host allows you to. 2. The pop-up will close and you will now be shown the application features that you can alter. When you use a shared calendar and schedule on behalf of (SOBO) another user in MicrosoftOutlook for Windows, the Webex Scheduler Add-in button is grayed out. Video Method 1. Log out and log back into your Webex account. If your application only takes up a quarter of the screen, the attendees see three-quarters of the screen blank and your application small in one corner, as shown in this screen capture of an attendee screen while showing a PowerPoint Slide Show running in the PowerPoint window.